WEBINAR FAQ

How do I access the webinar I signed up for?

Upon registration, you will receive an email containing a direct access link which will allow you to just click and join the meeting. This email is not automatic and will be sent manually. If you do not receive an email within 1-2 business days, please contact us at our office #618-233-1228 or by email at info@ecuinc.biz

 

How do I ensure I receive credit for the webinar?

You must stay on for the full webinar and respond to polling questions throughout to verify presence/attentiveness. These questions will be announced as polling questions.

If you are attending via computer the simplest way to answer polling questions is by using the chat box.

If you attending via phone and do not have access to a computer, you will have to call into the office at 618-233-1228 to answer polling questions since you are unable to respond to polling questions directly on the GoToMeeting call.

 

When will my hours be reported to the state?

Upon verified completion of the webinar, your hours will be reported within 1-2 days.

 

What if I have difficulty accessing the webinar?

https://support.goto.com/meeting/attendee-user-guide

Please refer to the guide above to get familiarized with the program beforehand and troubleshoot potential issues. We will be happy to assist you at our office #618-233-1228, but please be aware that due to the many variables of attending a webinar (different devices, different browsers, browser plugins, connectivity issues, etc.) we may not be able to resolve your issue in a timely manner or even at all.

Setup Menus in Admin Panel